Subject: Ebay issue
From: Deeksha Dadu <[email-masked]>
To: Rahul Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 24 Jul 2015 15:11:53 +0530 (IST)

Hi Rahul, 

Please see the email below from Jessica, Ebay. Please do the needful on on priority today. 

Hello, 

A technical issue occured in PushAuction yesterday. 

The system had modified many buyer IDs by adding "eBay -" at the beginning (Please find attached a screenshot). 

Because of this, the replies from the agents were not sent properly. Indeed, they have not been taken into account by the system: the messages are still marked as unanswered (Please find attached a second screenshot) and no reply can be found under "Sent". 

Now the issue has been solved and the buyer IDs are displayed properly. So replying to customers won't be a problem anymore. 

Could you please ask the agents to check all messages received yesterday (and early today) and reply again to those marked as unanswered? 

Thank you very much 

Regards, 

Jessica