Subject: Ticket #GOUD3: Chat was transferred to me as Aaron had some technical issues with his system.
From: <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jul 2015 10:13:50 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/GOUD3

Ticket subject: Chat was transferred to me as Aaron had some technical issues with his system.

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Author: Visitor ([email-masked]) 
Date: Mon, 07/20/15 7:43 pm
Message:
Chat transcript:
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Aaron (Mon, 7/20/2015, 04:09:01 pm Asia/Kolkata)
Hi, thanks for visiting Arval. Is there anything I can help you with today?

Visitor (Mon, 7/20/2015, 04:09:04 pm)
Hello  - I&#x27;m looking for a personal lease, approx 12k miles per year. your website shows various land rover/ range rovers but with 2013 or 2014 model year - is this because they are stock vehicles you already have?

Visitor (Mon, 7/20/2015, 04:09:39 pm)
i should clarify - a stock vehicle is what I am looking for as I need a quick delivery

Peter (Mon, 7/20/2015, 04:10:42 pm)
Apologies, this was chat was transferred to my as Aaron had some technical issues with his system.

Peter (Mon, 7/20/2015, 04:10:47 pm)
Please allow me a moment while I read your question.

Visitor (Mon, 7/20/2015, 04:10:50 pm)
no worries

Peter (Mon, 7/20/2015, 04:11:30 pm)
Thank you for your patience. I&#x27;ll certainly see if I can help. Before going further can I ask your name so I know who I&#x27;m speaking with?

Visitor (Mon, 7/20/2015, 04:11:51 pm)
Of course - I am Mr Hamish Stewart (Hamish is good for me!)

Peter (Mon, 7/20/2015, 04:12:34 pm)
Thank you Hamish.
I&#x27;m afraid I&#x27;m not sure of the answer so I&#x27;d need to refer you over to my colleague who deals with this type of enquiry.

Peter (Mon, 7/20/2015, 04:12:46 pm)
If you&#x27;d like to provide a few details I&#x27;ll ask one of my colleagues to give you a call.
Do you mind if I take a few details? Are you currently leasing a vehicle and if so when does the contract expire?

Visitor (Mon, 7/20/2015, 04:13:48 pm)
I am currently leasing a vehcile on a business lease but want to move to a personal lease (less benefit in kind tax) contract runs out 1st sept

Peter (Mon, 7/20/2015, 04:15:12 pm)
No problem, we would be happy to help you with that. May I ask what sort of Land Rover or Range Rover you&#x27;re looking to lease (e.g. fuel type/transmission)?

Visitor (Mon, 7/20/2015, 04:17:43 pm)
I have a number of options. defender 110 XS or similar, discovery or range rover vogue (not sport) diesel is preferred. stock vehicle essential so spec not too important but on the defender aircon would be needed.

Peter (Mon, 7/20/2015, 04:17:51 pm)
Ok, thanks. And what sort of contract length are you looking for?

Visitor (Mon, 7/20/2015, 04:17:58 pm)
36 months

Peter (Mon, 7/20/2015, 04:18:11 pm)
Ok. Do you have a budget in mind?

Visitor (Mon, 7/20/2015, 04:19:45 pm)
hahaha - yes - but not one you&#x27;d want to honor - I&#x27;d say up to $650 per month for the range rover (based on a lpersonal ease offer from leaseplan who we currently lease from) to £300 for a defender (similar offer from leaseplan)

Peter (Mon, 7/20/2015, 04:19:51 pm)
I&#x27;m sure we will be very competitive and will get you the best deal possible. :)

Peter (Mon, 7/20/2015, 04:20:03 pm)
Thanks for sharing all those details. I&#x27;ll pass these details over to my colleague and ask them to give you a call and see what the best deal is for you. Could I take a contact number and email address please?

Visitor (Mon, 7/20/2015, 04:21:21 pm)
best number is 07789743285 and emial is [email-masked] - both only to be used for this enquirey please.

Peter (Mon, 7/20/2015, 04:21:24 pm)
Thanks. I assure you, we&#x27;d never use your contact details for any other purposes. 
When would it be convenient to call you?

Visitor (Mon, 7/20/2015, 04:21:41 pm)
any time during business hours is good for me

Visitor (Mon, 7/20/2015, 04:21:44 pm)
thanks!

Peter (Mon, 7/20/2015, 04:22:03 pm)
You are most welcome. I&#x27;ll pass this information to my team straight away and ask someone to give you a call as soon as possible.

Peter (Mon, 7/20/2015, 04:22:19 pm)
May I also ask your company name and your position please?

Visitor (Mon, 7/20/2015, 04:23:18 pm)
Sure - the company is Caterpillar Inc, Oil &amp; Gas division and I have the dubious title of Territory Manager - Africa - based in Bracknell, Berks.

Peter (Mon, 7/20/2015, 04:23:30 pm)
Thanks Hamish.

Peter (Mon, 7/20/2015, 04:23:30 pm)
Is there anything else I can help you with?

Visitor (Mon, 7/20/2015, 04:23:47 pm)
nope thats good for now - thanks for the assistance

Peter (Mon, 7/20/2015, 04:23:52 pm)
It was my pleasure assisting you today. Have a great day ahead.

Peter (Mon, 7/20/2015, 04:23:59 pm)
Thanks very much for using the Arval live chat. You can email this transcript to yourself via the button at the top of the chat window. Please feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.

Visitor (Mon, 7/20/2015, 04:24:09 pm)
likewise!

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