Subject: Clarifications about withdrawals processing time – it’s 12 hours or sooner!!
From: Ramananda <[email-masked]>
To: Emelyn Dunan <[email-masked]>, "Jitendra Kumar. Saxena" <[email-masked]>, "Prem k . Goyary" <[email-masked]>, Rahul Kumar <[email-masked]>, Romesh Singh <[email-masked]>, Sandeep Yadav <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Subir Chakma <[email-masked]>
Date: Mon, 20 Jul 2015 14:58:56 +0530 (IST)

Hello Team, 

Please see the notes below: 

Jitendra this was your chat. Everyone please keep yourselves update as per blog post. 

This is in reference to http://csindia.pkr.com/?p=34051 just to reiterate, 12 hours is the longest possible time we should take in order to process withdrawals. It does NOT mean that customers will need to wait 12 hours: if they contact us as soon as they make their request and want us to process the payment, we simply do that. Our colleagues in India should simply liaise with the Senior in order to get the payment processed. 

That means, the advise given to Username: azarovanton in LTK111530193285433X is 100% wrong. 

First, ” We aim to process every withdrawal request within 1 to 2 days.” –> Russell is double checking that canned answer and amend it, in case that was the source of that 1 to 2 days 

Second, “Your request of $300.00 was initiated on 16/07/2015 at 18:59:36 that means only 2 hours ago, although we process the withdrawal request to our best, But still it is in initial state and will take time to be completed by our transaction team. Please wait for at least 12 hours so that your withdrawal can be processed”–> change that into“ just a few moments and I will see that your request gets processed now”. 

Canned response was already amended the day withdrawal processing was change. Not sure how come you wrote 1 to 2 days. So just to clarify, please ask your senior on shift if they can processed the withdrawal now if a player came on chat and ask about their withdrawal, whether its been just 1 hr or 2 hrs. 

A simple careless mistake can lead into huge feedback. Please try to avoid that. 

With Regards, 
MRSingh