Subject: ebay new SOP
From: Deeksha Dadu <[email-masked]>
To: "George Jr. Engada" <[email-masked]>, Rahul Singh <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Abhishek Shrotriya <[email-masked]>
Date: Mon, 20 Jul 2015 14:00:24 +0530 (IST)

Hi, 

Please find attached the updated eBay SOP. 

The following section has been added: 

*** 

Camera accessories 

If a buyer contacts you regarding a compatibility/fitting issue: 

You need to check whether the received item is the right one by requesting a photo showing: 

1. the item which has been received 

2. and its model number 

But you also need to check whether the buyer's camera and lens are compatible by requesting photos showing: 

3. the buyer's camera model 
Please verify that it is included in the list of compatible camera models mentioned in the product description. 

4. the lens model 
It has to be absolutely identical to the one mentioned in the product description. 
Each single letter and number is important. If there is the slightest difference, it can mean that it's a different model. 

For example: 
E71716: "compatible with Nikon AF-S DX Nikkor 18-55mm F/3.5-5.6G VR". 
This lens hood can only fit the lens model mentioned above. If a buyer claims that it is not compatible with a Nikon AF-S DX NIKKOR 18-55mm F/3.5-5.6G VR II, then it means that he actually ordered the wrong lens (as this one is only compatible with the model "VR", it cannot fit the model "VR II"). 

For the model "VR II", the customer needs to buy a specific lens hood: 
E76264: "Compatible with: Nikon AF-S DX Nikkor 18-55mm f/3.5-5.6G VR II" 

5. the diameter 

The buyer's lens diameter has to match the one mentioned in the product description. 

Sometimes, eBay blocks the access to the page with the product description due to legal restrictions in some countries. In thoses cases, you can check the original product description on the following website: http://www.bestofferbuy.com/ 
You just need to enter the model number in the search bar. 

If all conditions are met, a refund can be offered to the buyer if the value is less than USD20.00. If the value is more than USD20.00, please request an authorization on the CSS. 

If the conditions are not met, the buyer can either keep the item or return it for a refund. 

If you have any doubt about such cases, please do not hesitate to ask a question in the CSS. 

***