Subject: Ticket #B5H1T: Chat was transferred to Robert due to technical issues with my system.
From: <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jul 2015 07:33:47 -0400

## New ticket ##
See this ticket in LiveChat: https://my.livechatinc.com/tickets/B5H1T

Ticket subject: Chat was transferred to Robert due to technical issues with my system.

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Author: Visitor ([email-masked]) 
Date: Mon, 07/13/15 5:03 pm
Message:
Chat transcript:
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Peter (Mon, 7/13/2015, 04:22:30 pm Asia/Kolkata)
Hi, thanks for visiting Arval. Is there anything I can help you with today?

Visitor (Mon, 7/13/2015, 04:22:32 pm)
hi, I&#x27;ve just joined Vodafone Global Enterprise and I heard your company supply our company cars, if required. I&#x27;m thinking of the F-Type Jaguar but it may be a bit out of my price range..

Peter (Mon, 7/13/2015, 04:22:39 pm)
Please allow me a moment while I read your question.

Peter (Mon, 7/13/2015, 04:23:07 pm)
I&#x27;ll certainly see if I can help. Before going further can I ask your name so I know who I&#x27;m speaking with?

Visitor (Mon, 7/13/2015, 04:23:28 pm)
yes of course...Miss Emily Coventry

Peter (Mon, 7/13/2015, 04:24:28 pm)
Thank you Emily.
Do you mind if I take a few details? Are you currently leasing a vehicle and if so when does the contract expire?

Visitor (Mon, 7/13/2015, 04:25:10 pm)
no I&#x27;m currently taking the car cash allowance but willmake a decision soon

Peter (Mon, 7/13/2015, 04:25:14 pm)
No problem. Do you have a budget in mind?

Visitor (Mon, 7/13/2015, 04:26:05 pm)
I&#x27;m given £580 and can add a further £200 to that

Peter (Mon, 7/13/2015, 04:26:46 pm)
Ok, great. May I ask what sort of vehicles you&#x27;re looking to lease (e.g. fuel type/transmission/vehicle type)?

Visitor (Mon, 7/13/2015, 04:27:57 pm)
ok..Coupe or maybe a convertible, 2 doors. Automatic and I don&#x27;t mind what fuel type. no MercedesorAudi&#x27;s..

Robert (Mon, 7/13/2015, 04:28:53 pm)
I am sorry the chat was transferred to me because Peter had technical issues with system.

Visitor (Mon, 7/13/2015, 04:29:03 pm)
noprolem

Robert (Mon, 7/13/2015, 04:29:12 pm)
What sort of contract length and mileage are you looking for?

Visitor (Mon, 7/13/2015, 04:29:21 pm)
sorry space bar a bit sticky!

Robert (Mon, 7/13/2015, 04:29:32 pm)
No worries :)

Visitor (Mon, 7/13/2015, 04:29:49 pm)
3 yes and10,000 to 12,000miles pa

Robert (Mon, 7/13/2015, 04:30:00 pm)
And when would you be looking to place an order?

Visitor (Mon, 7/13/2015, 04:30:10 pm)
immediately

Robert (Mon, 7/13/2015, 04:30:21 pm)
Great, thanks for those details. I&#x27;ll pass these details over to my colleague and ask them to give you a call and see what the best deal is for you. Could I take a contact number and email address please?

Visitor (Mon, 7/13/2015, 04:31:57 pm)
ok thanks, I&#x27;m busy today a lot on the phone which is 07500 120 653 so leave a message please if busy or better to email me at [email-masked]

Robert (Mon, 7/13/2015, 04:32:33 pm)
Thanks Emily. No worries. I&#x27;ll ask someone to contact you through email.

Robert (Mon, 7/13/2015, 04:32:37 pm)
Is there anything else I can help you with today?

Visitor (Mon, 7/13/2015, 04:32:54 pm)
no thank you :)

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