Subject: BX Call Update - IMP
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin
Date: Fri, 10 Jul 2015 21:35:59 +0530 (IST)

Hello All, 

Please review listed update below as discussed in today's call with client. 

Concierge: 
- All NEW concierge orders must be checked with finance. This is mandatory. Gelna/Amandeep- pls confirm you understand this policy. 

- Any issue with concierge card must be informed over the phone within the shift, at best appropriate time. 

- Any delay due to card issue, all cx must be informed proactively. 

Economy: 
- Any feedback, both positive & negative please forward to me thru zimbra. Include ticket & suite. 

- Lithium-ion batteries alone cannot be shipped through economy. We can ship when its inside a device. You can advise them to ship thru standard DHL service.(FAQ #4). If any battery shipment is released in error, Hub will hold it and will put it back to suite and we must cancel order and issue manual refund. 

- Maximum dead weight we can ship via economy is upto 4 lbs = 1.8kg. (FAQ #4) 

- Maximum dimensions we can ship via economy is: (FAQ #5) 
~ Maximum length: 24 inches (longest dimension) 
~ Length + Height + Width allowed is upto 36 inches 

- Shipment can be tracked on USPS website. Delivery period is 12-18 business days ( FAQ #3) 

Promotions: 
- We're running Borderlinx Shipper Survey. Cx share their experience with us and will get $5 promo code. If you get any such query, do let L2 know and we'll handle them. 

Arabic website content: 
- Every week try to put 1/2 hours during lean period and work on the content of the website, LP email format, survey format etc..I'll assign this task to Wafi (primarily) and Mustafa can put in as well. 

New L3 girl: 
- Let me introduce you to Cindrella, a new girl who has joined the L3 team in Brussels. She will work along with the other girls- Julia/LJ and is currently under training. 

Regards 
Subir