Subject: Re: LTK1221604209867X
From: Subir Chakma <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>
Date: Fri, 10 Jul 2015 20:09:11 +0530 (IST)

As always, you should have acknowledge the email from Cx and that you are having it reviewed by higher level/seniors. 

Silence means ignoring him and this can only frustrate the Cx more. 

From: "Sanjay Dutt" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Wednesday, July 8, 2015 9:13:06 PM 
Subject: LTK1221604209867X 

Dear Sir 

Cx was unable to to make the payment for shipment release with his Citibank card earlier saying we have changed our payment method to 3-D secure and he does not have a phone to receive the OTP. He asked to pay via PayPal, so we got his member group changed. 

But now he says that the shipping charge has increased and asking to change the member group back to Citi to check the earlier price. 

Shipping fee details are as following : 

Total USD 28.00 (HKD 219.28) 
Shipping USD 28.00 (HKD 219.28) 
Total duty No duty 
Total tax USD 0.00 (HKD 0.00) 
Extra charges 

USD 0.00 (Fuel Surcharge - US DHL) 

Regards 
Sanjay