Subject: LTK1221604298496X
From: Sanjay Dutt <[email-masked]>
To: "Kartik p . rao" <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Wed, 8 Jul 2015 17:38:39 +0530 (IST)

Dear Kartik 

Have you checked the attachments shared by customer? 

Item shipped by customer was elstead lighting which falls under electronics category and are fragile items. 

Do you think we should repack them in DHL pouches? Why information was not shared with customer? 

Please do not escalate the cases which do not require escalations at all. 

Ticket is in your queue, please respond to customer with valid explanation for not repacking the items 

Regards 
Sanjay