Subject: Ticket escalation Procedure
From: Subir Chakma <[email-masked]>
To: xin Xuejing <[email-masked]>
Date: Wed, 8 Jul 2015 13:37:06 +0530 (IST)

LTK1221604305306X - Daisy: Email meant for IT sent to customer. 

LTK1221604173639X - Daisy: Ticket escalated to L3 as Resolved. It shold be always Pending Internal.