Subject: Fwd: enabler: USPS Economy service launch to AU / SG / BR
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin
Date: Fri, 3 Jul 2015 16:44:54 +0530 (IST)

Hello All, 

Economy service is already LIVE to 3 countries- Australia, Singapore & Bahrain 

Some of the main points to note in this services- 

- Courier will be USPS 
- DEAD weight will be considered. 
- Package dead weight must be below 4lbs = 1.81Kg. Anything more then that will NOT get option for Economy service. 
- No SafetyLinx insurance for Economy service delivery. 
- Shipment pickup from Dayton is TWICE a week (possibly Wed & Fri) 
- Delivery time is 12-18 days after pick-up from Dayton hub. 

Tracking number should be available to the customer within 7-10 days time. If its over 1 week, and there is no tracking, you can check with Hub under outbound status. 

FYI- Last few shipments got delayed but they have been shipped out now. 

From: Katerina Mousia 
Sent: Tuesday, June 23, 2015 4:36 PM 
To: manager 
Cc: 'Ljubica Djordjevic'; 'Julia Navarro' 
Subject: enabler: USPS Economy service launch to AU / SG / BR 
Importance: High 

hello all, 

Today Tuesday , we should be launching the USPS Economy service to AU / SG and BR (pending Portuguese translation import). we'll do a soft launch first with no marketing support. after a couple weeks, if the operations are smooth then we'll launch marketing campaigns to boost the service. 

here's a recap of the service launch: 

- it's a DDU USPS service 

- pricing is based on dead weight only 

- it can't allow consolidation, so service can only be shown if one parcel is selected 

- it only shows at SR if parcel dead weight is below 4lbs 

- Safetylinx is not allowed as it doesn't have 100% proof of delivery tracking 

- the service is not guaranteed so any loss will not be refunded 

- in some unique cases, DHL Express pricing might be cheaper than the Economy service 

- they will be a pickup twice a week at Dayton 

- transit time will be between 12 to 18 business days 

- a link ("How does the Economy Service work?") was added to the FAQ page ( http://www.borderlinx.com/en/pages/customer-services ) and goes to the Economy service FAQ 

- the FAQ page can be found at (pages not live yet in prod): 

http://www.borderlinx.com/en/pages/new-economy-service-singapore 

http://www.borderlinx.com/en/pages/new-economy-service-australia 

http://www.borderlinx.com/en/pages/new-economy-service-brazil 

- the outbound customer email will state that the tracking will be available within a few days in the customer's account under "Shipment history" 

- a help bubble was added to "Shipment history" to explain why sometimes they might be no tracking status update 

- attached is how it will appear on the SR page (ignore the pricing...) 

let me know if you have any questions. 

thanks, 

Katerina Mousia 

Customer Service Manager 

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