Subject: Denied Party Issue - IMP
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin
Date: Thu, 2 Jul 2015 13:46:32 +0530 (IST)

Hello, 

Kindly keep all the Denied Party status tickets in your queue as Pending Internal. 

Put a note in the ticket that matter is being escalated to IT. 

Then, send me the Ticket number and Suite number through Zimbra. 

Meantime, advise the customer: 

We're very sorry for the login issue you're having. We're aware of the issue and IT is working to fix it on highest priority. We hope to have a solution as soon as possible and will update you through email. 

Please accept our sincere apologies again for the inconvenience caused. 

Regards