Subject: Duty Issue Fixed
From: Subir Chakma <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Ahmed Mohd" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, xin Xuejing <[email-masked]>, "Subir Chakm
Date: Sat, 27 Jun 2015 16:29:16 +0530 (IST)

Hello All, 

Duty calculated for Saudi Arabi has been fixed. IT says it affected other countries as well. 

However, the duty/tax you see in customer account may NOT be correct. They are yet to fix the CS. So be careful when you see difference on what customer see and what you see. 

Milos Stepanovic replied: 
Hi, the issue has been resolved. Please inform the customer. But please note that incorrect value will show on admin/cs because that code has not been updated yet. 
Regards 

JUN 26, 2015 | 01:35PM CEST 
Original message 
Subir wrote: 

Hello IT/Katerina, 

We've few cases, wherein Duty levied on pending items is high 70-100%. This appears to be a sudden change in the system and customers are contacting us regarding high duties applied for the items. 

I sent an email to IT dated June 24, 2015 in this regard under LTK1221604200798X but yet to get a response. 
We seek clarification as this was not the case before. Kindly check and advise. We need to advise customers accordingly and they are getting impatient. 

LTK1221604230057X, 0786-4885 Saudi Arabia 
CIF= $1160.17 + 345 = 1505.17 
Duty = $1126.27 = 75% 

LTK1221604228239X, 0804-5213 Saudi Arabia 
CIF= $307.85 + 80 = 387.85 
Duty = $107.75 = 28% 

0528-0091, Saudi Arabia 
CIF = $516.11 + 161 = 677 
Duty= $319.99 = 47% 

LTK1221604215566X 0784-6649 Saudi Arabia 
CIF = $711.78+135 = 846.78 
Duty = $312.12 = 37% 

LTK1221604232341X, 0790-1933 Saudi Arabia 
CIF= $235.60+135 = 370.60 
Duty= $312.12 = 84% 

LTK1221604200798X, 0798-3777 Saudi Arabia 
CIF= $1159.02 + $217= $1376.02. 
Duty= $1816.29 = 132% 

Regards, 
Subir Chakma 

Regards