Subject: LTK1221604227556X Express Delivery
From: Sanjay Dutt <[email-masked]>
To: Borderlinx <[email-masked]>, Mustafa <[email-masked]>, Ahmed Mohd <[email-masked]>
Date: Sat, 27 Jun 2015 14:28:07 +0530 (IST)

Dear All 

I am getting plenty of tickets tickets pertaining to the shipping method standard & express. 

Cx released the shipment using Express shipping and the shipment is still on the way to him and got delayed. Cx insisting to escalate on higher level. 

0802-8117 
AWB 9680326692 

Please start educating customer that three (business) days of delivery starts once the shipment is picked by DHL doesn't matter when he released the shipment unless its not a technical issue. 

Order#2334905 was released on 19th June 2015 which was Friday. June20-21, 2015 were weekends so shipment picked up by DHL on next business day which was Monday June 22, 2015. Considering three days of delivery June23-June25, shipment was supposed to deliver on Friday, June26th 2015 but it was a weekend in Saudi Arabia on Friday & Saturday so it was delivered on Saturday, June 27, 2015 at 10:54. 

Hence we would like to confirm you that shipment was delivered on time as scheduled. 

Please escalate the cases only when required. Edit your canned responses for delivery method and must use once dhl picked up shipment after that delivery time starts. 

Regards 
Sanjay