Subject: Customs Clearance Fee not showing in TCC
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>, xin Xue
Date: Fri, 26 Jun 2015 16:10:12 +0530 (IST)

Hello All, 

Customs Clearance fee is not getting added in the TCC. However, when items arrive and updated to Cx suite, they can see the fee's added to the total. 

This is leading to confusion and complaints from customer. 

The issue has been reported to IT who're looking into it now. 

Please advise the customer that the fee is correctly applied as per the policy. However, the TCC issue is being reviewed by IT. 

Regards 
Subir