Subject: Re: LTK1221604190767X - Urgent
From: "Mustafa Fouad. Serageldien" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 24 Jun 2015 15:58:01 +0530 (IST)

LTK1221604207381X 

From: "Subir Chakma" <[email-masked]> 
To: "Ritika Yadav" <[email-masked]> 
Cc: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi" <[email-masked]>, "xin Xuejing" <[email-masked]> 
Sent: Wednesday, June 24, 2015 2:26:36 PM 
Subject: Re: LTK1221604190767X - Urgent 

For India issue, we must refund for duty/taxes billed to them as shipment will be processed as DDU. Put a clear note and escalate to L2, and we'll review and request refund. 
For those cases wherein customer did not pay yet, escalate them to IT please as advised earlier. I do need the tickets to my zimbra. 

From: "Ritika Yadav" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, June 23, 2015 3:54:15 PM 
Subject: LTK1221604190767X - Urgent 

The shipment is for India and customer has been charged a duty fee while releasing the shipment. Kindly check and advise. 

Regards, 
Ritika