Subject: UK claim -decline LTK1221604120474X
From: Gelna Genosolango <[email-masked]>
To: [email-masked]
Date: Wed, 24 Jun 2015 05:54:23 +0530 (IST)

Hi Subir sir, 

DHL UK decline the damaged claim filed for the shipment. Pls advise what should I do. 

Per DHL: 

Our records indicate that, on this occasion, the packaging of your shipment was not sufficient to protect your consignment from the 
rigors of road and air transportation; therefore, with regret, in line with clause 12* of our Terms and Conditions of Carriage, I am 
unable to accept your claim in relation to this consignment. 

Regards, 
Gelna