Subject: FW: enabler: USPS Economy service launch to AU / SG / BR
From: "Akhil P Walia" <[email-masked]>
To: "'Subir Chakma'" <[email-masked]>, "'Ahmed Mohd'" <[email-masked]>, "'Amandeep Jangra'" <[email-masked]>, "'Chetan Lalwani'" <[email-masked]>, "'Gelna Genosolango'" <[email-masked]>, "'iftekhar Ahmed'" <[email-masked]>, "'Kartik p . rao'" <[email-masked]>, "'Mouna bouabdallah'" <[email-masked]>, "'Mustafa Fouad. Serageldien'" <[email-masked]>, "'Ritika Yadav'" <[email-masked]>, "'Sameek Chakraborty'" <[email-masked]>, "'Sanjay Dutt'" <[email-masked]>, "'Ahmed Abdalsamad Mohammed. Amin Wafi '" <[email-masked]>, "'xin Xuejing'" <xin
Date: Tue, 23 Jun 2015 16:39:36 +0530

FYI

From: Katerina Mousia 
Sent: Tuesday, June 23, 2015 4:36 PM
To: manager
Cc: 'Ljubica Djordjevic'; 'Julia Navarro'
Subject: enabler: USPS Economy service launch to AU / SG / BR
Importance: High

 

hello all,

Today Tuesday, we should be launching the USPS Economy service to AU / SG and BR (pending Portuguese translation import). we'll do a soft launch first with no marketing support. after a couple weeks, if the operations are smooth then we'll launch marketing campaigns to boost the service. 

here's a recap of the service launch:

- it's a DDU USPS service

- pricing is based on dead weight only

- it can't allow consolidation, so service can only be shown if one parcel is selected

- it only shows at SR if parcel dead weight is below 4lbs

- Safetylinx is not allowed as it doesn't have 100% proof of delivery tracking

- the service is not guaranteed so any loss will not be refunded

- in some unique cases, DHL Express pricing might be cheaper than the Economy service

- they will be a pickup twice a week at Dayton

- transit time will be between 12 to 18 business days

- a link ("How does the Economy Service work?") was added to the FAQ page (http://www.borderlinx.com/en/pages/customer-services) and goes to the Economy service FAQ

- the FAQ page can be found at (pages not live yet in prod):

http://www.borderlinx.com/en/pages/new-economy-service-singapore

http://www.borderlinx.com/en/pages/new-economy-service-australia

http://www.borderlinx.com/en/pages/new-economy-service-brazil

- the outbound customer email will state that the tracking will be available within a few days in the customer's account under "Shipment history" 

- a help bubble was added to "Shipment history" to explain why sometimes they might be no tracking status update

- attached is how it will appear on the SR page (ignore the pricing...)

let me know if you have any questions.

thanks,

Katerina Mousia

Customer Service Manager

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