Subject: Re: LTK1221604109977X | 0889-4817
From: Subir Chakma <[email-masked]>
To: xin Xuejing <[email-masked]>
Date: Fri, 19 Jun 2015 21:00:54 +0530 (IST)

We understand that previous items were delivered and updated to your account without any issue. We would normally update all the items with the suite number, otherwise keep the packages in the unclaimed section which arrive to us without a suite number. 

Unfortunately, we were unable to find your item at the warehouse. We searched the system and the warehouse manually but no matching item could be find based on the information you shared. Therefore, for us to investigate further, we require a proof of signature and recipient name to ensure it was indeed delivered to our address. You have provided the correct address to the seller, but this does not proof that item was actually delivered to correct address. 

We are sorry, we're afraid it wont be possible to investigate further without the requested informations. 

Regards