Subject: AR chats abandonement & Urgent L3 cases
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Mustafa Fouad. Serageldien" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Ahmed Abdalsamad Mohammed. Amin Wafi " <[email-masked]>, xin Xue
Date: Fri, 19 Jun 2015 14:11:13 +0530 (IST)

Hello, 

AR waiting chats: 

When you see AR chats waiting and AR agent is on max chat, he must transfer any EN chat and take the waiting chat. Before transferring, please advise Cx that you are having some technical problem and must transfer out the chat to one of your colleague who will help you further. 

Pending tickets from L3: 

There has been delay in action from L3 on the escalated tickets. If any customer is insisting for urgent update, please let me know the ticket number on zimbra with subject- Urgent issue pending from L3. 

Regards