Subject: Re: Concierge credit card Cancelled- new card applied
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>, "Amandeep Jangra" <[email-masked]>
Date: Thu, 18 Jun 2015 13:27:26 +0530 (IST)

Good ! 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Thursday, June 18, 2015 2:17:10 AM 
Subject: Re: Concierge credit card Cancelled- new card applied 

Hi sir, 

Below email sent to cs. 

We regret to inform you that we are facing a technical issue in placing a concierge order. We are working on it and expecting to get this resolved either this weekend or early next week. Once issue is resolved, we will then place your concierge order. 

Kindly advise us whether do you prefer to wait or have your order cancelled ? 

Please accept your sincerest apology for any inconvenience this have caused you. 

Regards, 
Gelna 

From: "subir" <[email-masked]> 
To: "amandeep" <[email-masked]>, "gelna" <[email-masked]> 
Sent: Wednesday, June 17, 2015 8:28:44 PM 
Subject: Concierge credit card Cancelled- new card applied 

Hello, 

A new concierge card has been requested. 

Therefore, the current card will not be working anymore. Do NOT attempt to place any new orders until we get the new credit card information. 
Delivery date of new card is: Sat 20 th June 

Additionally and most importantly- THE NEW CREDIT CARD SHOULD NOT BE SHARED WITH ANYONE. ONLY YOU TWO- GELNA AND AMANDEEP. 

If you have any card issue, talk to me and no one else. 

From: "Subir Chakma" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]>, "Gelna Genosolango" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, June 16, 2015 9:54:33 PM 
Subject: Re: IMP: Card issue 

Credit card should be working fine now. 

Gelna - Please try few orders and let Pritish know as we need to inform Katerina if its working or not. 

From: "Subir Chakma" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]>, "Gelna Genosolango" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, June 16, 2015 3:19:52 PM 
Subject: Re: IMP: Card issue 

Hello both, 

There are few things you must know when concierge card is not working across several merchants. 

You must report the matter immediately to me. 

You must copy payment error as this must be informed to the bank. 

You must maintain the declined orders in below format: Concierge order - Merchant - Amount. Same needs to be shared with seller. 

@Gelna- The last order successfully placed in CS is dated 11th June. Can you explain since when we are getting this error? 

Regards Subir 

From: "Amandeep Jangra" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, June 16, 2015 2:17:28 PM 
Subject: Re: IMP: Card issue 

120209 - Orient Watch USA - $95.00 
120337 - AdidasGolf - $182.29 
120489 - Authorisation amount is not enough to make a purchase. The order is cancelled. 
120417 - urban outfitters - Cannot login as gelna changed password. Guest checkout asks email and the recognizes us. 
120413 - mango - $ 194. 95 
120085 - Withing Inc.- €149.95 

From: "subir" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]> 
Sent: Tuesday, June 16, 2015 1:38:58 PM 
Subject: Re: IMP: Card issue 

Concierge order 123 - Amazon- $124 

From: "Subir Chakma" <[email-masked]> 
To: "Amandeep Jangra" <[email-masked]> 
Sent: Tuesday, June 16, 2015 1:23:09 PM 
Subject: Fwd: IMP: Card issue 

Can you give me merchant name and order amount? 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, June 16, 2015 5:36:13 AM 
Subject: IMP: Card issue 

Hi Subir sir, 

I was not able to place any concierge order last night due all the transaction has been declined. Kindly check if there's an issue with the card. 

Orders which have been attempted to place: 

LTK1221604118473X 
Concierge order no# 120209 
Suite number0894-8133 

LTK1221604123756X 
Concierge order 120337 
Suite No. 0609-0043 

LTK1221604128866X 
Concierge order #120489, 120417 and 120413 
Suite No. 0872-4669 

LTK1221604110761X 
Concierge order no# 120085 
Suite number0726-9310 

And other OH concierge order status with a note payment authorization failed. 

Regards, 
Gelna