Subject: Fwd: Missing item from delivered package
From: Subir Chakma <[email-masked]>
To: "Sameek Chakraborty" <[email-masked]>
Date: Tue, 16 Jun 2015 19:21:06 +0530 (IST)

From: "Subir Chakma" <[email-masked]> 
To: "xin Xuejing" <[email-masked]>, "Subir Chakma" <[email-masked]> 
Sent: Thursday, June 4, 2015 1:19:36 PM 
Subject: Missing item from delivered package 

We're sorry to know that you have not received the complete items. Please be informed that we will always forward the package as we receive from the seller. The information updated to your account is based on the invoice we received from seller. We do not verify the physical items that we receive with the invoice leading to this confusion. 

In most of the cases, the missing item/s are either shipped separately by the seller, or the item is out of stock and hence did not ship it, or they did not include it in the package due to human error. 

Please contact the seller and let them know that you did not receive the missing item. They can investigate if their is an error from their end.