Subject: Login Time, CSAT, Abandoned chats
From: Subir Chakma <[email-masked]>
To: Borderlinx <[email-masked]>
Date: Tue, 16 Jun 2015 16:26:04 +0530 (IST)

Hello All, 

Need 9 hrs login time & 8 hours online time. Especially from those who are dedicated to Borderlinx account. 

Rest who back-up on other processes, must maintain login and work on BX when you don't have task on other accounts. Its easy for us to trace how many total chats you do in a day including all accounts that you login. The number must be decent on all days. 

We are half-way into the month. CSAT is ok but could be better. Especially those below 90's must pull up socks and improve your number. 

We must not let any chats go abandoned. 

			Abandoned Chats Report 15-Jun-2015 Monday 	
					
Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 	Remarks 
Blx 	1:00 PM 	1 	0:00:00 	Ritika,Amandeep,Mouna,Daisy,Mustafa,Wafi,Sameek,Sanjay,Chetan 	
Blx 	5:00 PM 	2 	0:00:00 	Mouna,Daisy,Mustafa,Wafi,Sameek,Sanjay,Chetan 	
Blx 	1:00 AM 	1 	0:11:40 	Gelna,Kartik,Ahmed,Sumit 	
Blx 	6:00 AM 	3 	0:01:34 	Gelna,Kartik,Ahmed,Sumit OR Ritika,Amandeep