Subject: Re: LTK1221604040663X
From: Amandeep <[email-masked]>
To: subir <[email-masked]>
Cc: Sanjay Dutt <[email-masked]>, Gelna Genosolango <[email-masked]>
Date: Sun, 14 Jun 2015 13:28:20 +0530 (IST)

Hello, 

Firstly, DHL tracking shows that all the 6 pieces were picked up by courier from warehouse. Secondly, Cx never told me on the chat that he received something else instead of the missing item. 

He confirmed that the item I mentioned in the email to Neil was the missing item. 

So should we always ask hub to locate the missing items before filing Claim? 

Pls let us know. 

Thanks. 

Regards, 
Amandeep 

From: "subir" <[email-masked]> 
To: "Sanjay Dutt" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Amandeep Jangra" <[email-masked]> 
Sent: Sunday, June 14, 2015 12:43:55 PM 
Subject: LTK1221604040663X 

Hello Gelna & Sanjay & Amandeep, 

A claim has already been filed as a normal missing item case. 

This customer received someone else package- a true mix-up case. Instead of ship# 3762889 he received an item that belongs to Geoff Maller (No suite, the one Cx provided leads to Unknown). But again its a mix up package. 

No one bothered to check with Hub if the Cx package has been left at Hub. 

No one asked the customer for the wrong package details. 

Can someone explain if I am missing anything 

Regards 
Subir