Subject: LTK1221604111253X
From: Subir Chakma <[email-masked]>
To: "iftekhar Ahmed" <[email-masked]>
Date: Sun, 14 Jun 2015 10:30:59 +0530 (IST)

You have resolved several tickets of this customer while putting a note that it is being handled under LTK1221604111253X. 

However, the same ticket LTK1221604111253X was released as resolved. 

You had another chat under LTK1221604120340X which is kept PI. But there is NO note what you did next 

Most importantly, I do not see any escalation to Hub as promised to Cx. 

Pls reply what you did here