Subject: New Update from Simon
From: Pritish Nandi <[email-masked]>
To: "Anku Saini" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Sajal Suwal" <[email-masked]>, "Surajit Bhadra" <[email-masked]>, "Ritika Yadav" <[email-masked]>, Rahul Kumar <[email-masked]>, "Soumya Mukherjee" <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Faten Saadaoui " <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Palmer, Francis" <[email-masked]>,
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 12 Jun 2015 21:38:01 +0530 (IST)

Hi all - I've amended the master knowledge bank to slightly change the way we answer questions from people asking about the chat service itself. 
The first answer to give is the same as it is now (#gen-chat-who are we) "We're a customer support team here to try to answer your questions, pass on messages or arrange for you to receive a call back." 
The second answer to give if anyone specifically asks who operates the service is #gen-Yomdel "This 24/7 chat service is operated by a company called Yomdel. Would you be interested in knowing more?" 
If they say yes, use the Yomdel key operator questions to take their details and say someone will give them a callback. Inform the UK team but DO NOT send the lead to the client. All clear everyone? 
Note - with The Entrepreneur's Circle, you can give the #gen-Yomdel answer straight away (or use the client specific #EC-Yomdel answer). They're big supporters of our service and are happy for us to say who we are right from the start. 

R egards, 
Pritish Nandi