Subject: Hub Issues- IMP
From: Subir Chakma <[email-masked]>
To: Borderlinx <[email-masked]>
Date: Tue, 9 Jun 2015 20:16:48 +0530 (IST)

Hello, 

I need all tickets/cases wherein Hub is making mistake. Please send me the cases on zimbra. If zimbra is down, you can even transfer the ticket to L2 with a note 'Hub Issue' 
This is important as we need to take it up with Hub so they can improve their service. 

Any mistake they make it is affecting our customer service satisfaction directly. 

Regards