Subject: Blx Feedback
From: Subir Chakma <[email-masked]>
To: Borderlinx <[email-masked]>
Date: Tue, 9 Jun 2015 20:07:26 +0530 (IST)

Hello All, 

Audits done on Call Tickets. 

Policy is to put a Call summary with Suite number in the note. Good to see many are following, but I still found below tickets without any Notes. As informed, there is no exception. 

LTK1221604044553X - Ritika - No Notes 
LTK1221604046710X - Amandeep - No notes 
LTK1221604046930X - Amandeep - No notes 
LTK1221604046936X - Amandeep - No notes 
LTK1221604048868X - Linked to another ticket. We should NOT link any ticket please. Just put a duplicate ticket note if you have to. 
LTK1221604050905X - Ritika - No Notes 
LTK1221604051129X - Ritika - No Notes 
LTK1221604051653X - Sanjay - No notes 
LTK1221604051703X - Sanjay - No notes 
LTK1221604051666X - Sanjay - No notes 
LTK1221604051662X - Sanjay - No notes 

Audits done on Arabic Tickets. 

Policy is to put a summary note along with Suite # on both chats & emails on all AR tickets. This is not being followed strictly. this is very important for client to have a note as they cannot read Araic. 

LTK1221604075732X - Iftekhar - No note on the AR emails 
LTK1221604011959X - Wafi - Good to see notes after first email, but 4 other emails there is no Note. 
LTK1221604072263X - Wafi - Good to see notes. But always include Suite no. 
LTK1221604093376X - Mustafa- No note to the chat. 
LTK1221604022465X - Ahmed - No note to the chat. 
LTK1221604082930X - Iftekhar - Good to see notes. But always include Suite no. 
LTK1221604087053X - Mustafa- No note to the chat and email. 
LTK1221604092424X - Mouna - No note to the chat. 
LTK1221604092255X - Mouna - No note to the chat. 
LTK1221604088893X - Mustafa - No note to the chat. 
LTK1221604088735X - Mustafa - No note to the chat. 

Audits done on Chinese Tickets. 

LTK1221604050166X - Daisy - No note in English to the email communication with customer. Please see policy as above. 

Audits done on Action Express Tickets. 

LTK1221604050881X - Mouna - Ticket is RED now. All AE tickets must be done first thing in the morning. Start the day with them. You must realize that the customer has already waited for 1-3 days for an update.