Subject: Re: LTK1221604053475X- claims
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>
Cc: "Sanjay Dutt" <[email-masked]>
Date: Tue, 9 Jun 2015 13:05:34 +0530 (IST)

Gelna - Claim will not be accepted for staining the box. Not even for damaging the box. 
We can file a claimf or the one pallete of eyeshadow. 

For compensation part, pls check with L3. 

Cx may be right, but claim is a legal process and they will not consider this factors. The item has to be damaged or lost to be eligible for a claim. 

From: "Gelna Genosolango" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Sanjay Dutt" <[email-masked]> 
Sent: Tuesday, June 9, 2015 6:44:42 AM 
Subject: LTK1221604053475X- claims 

AWB 2578509846 
0738-4028 

Hi Team, 

The damaged item was just a 1 x pallete of eyeshadow which were spilled into the box of the watches. Now, cs is very insistent to file a claim including the watches of the box because the eye shadow is all over the box. 

Please read the email from cs: 

"Box is not crushed as the word damage means but it is not usable for gift purpose since the eye shadow is all over the box. Reminder, all the way we are telling that these are for gift purpose and now we can't use it for gift purpose because of the mess created during the shipping. Please expedite the claim. Claim all the items I have mentioned in my earlier emails...." 

Akhil sir was advising to check Level 2 ( you ) if we can just offer a compensation for those box. Kindly advise if I can now proceed to file a claim only for 1 x pallete of eyeshadow. 

Kindly advise. 

Regards, 
Gelna