Subject: LTK1221603951472X - Claim
From: Subir Chakma <[email-masked]>
To: "Gelna Genosolango" <[email-masked]>
Date: Sat, 6 Jun 2015 16:11:58 +0530 (IST)

Hello, 

We got a complaint on FB from this customer. 

I checked the ticket, your last response was May 27, 2015 
I understand you have escalated on same day, but you should ensure to acknowledge customer email first and tell them that you are forwarding it. Otherwise they will feel being ignored.