Subject: LTK1221604070823X
From: Subir Chakma <[email-masked]>
To: xin Xuejing <[email-masked]>
Date: Fri, 5 Jun 2015 13:53:09 +0530 (IST)

Apologies for the payment error. 

Our payment gateway is working fine and this seems to be an individual case. 

Kindly retry while checking the following fields: 
- Cardholder name: The name stated on your credit card, with no symbols (dots, accents etc) 
- Card number: Number of your credit card without spaces, dashes or any other characters except numbers 
- Expiry date: Expiry date must be correct and minimum one month from current date. If the card expires in February and you are trying to pay in February the details will not be accepted 
- Terms and Conditions check box: Mandatory to be selected if you wish to proceed with payment. 

If the attempt of paying goes through and you get an error message at the next page: 
- Please note that if you try to pay from a country different from the one your card has been issued, you will not be able to pay. You need to pay from the country you want to ship to as well. 
Please check the CVC code: It is the three digit code on the back of the credit card (signature strip). For American Express, the CVC code is 4 digits at the front of the card. 

If the problem persist please share a screen shot of the error message and where exactly do you get the error; on Borderlinx page or on Bank page. 

Additionally, we will need the BIN number of your credit card (first 6 digits if the card) to investigate further. 

We sincerely regret the inconvenience caused to you.