Subject: Kindly contact customer on Urgent basis. Suite number - 0834-5669
From: Ritika Yadav <[email-masked]>
To: subir chakma <[email-masked]>
Date: Wed, 3 Jun 2015 14:06:24 +0530 (IST)

Sir, 

Customer called up stating that she never knew that she will have to pay using a Greece issued credit for paying the shipping charges. She came on Chat thrice and we informed her about the return as well. Today she called up again and wanted to talk to Sup, Somehow I explained her that about the payment part which is mentioned on the website and also advised her that can check with family/friend to pay on her behalf using Greece card, she informed that it is not possible. Cx have no options but to return the package to merchant and she is upset and saying that we should not charge her the return fee and shipping fee at all. Kindly call her asap as after discussing with you I have promised her that you will be getting in touch in 2-3 hours time. Kindly check and advise. 

Suite - 0834-5669 
Phone - +30 - 6986778241 

Regards, 
Ritika