Subject: Re: HFL escalation prcoess change - 2
From: Akhil P Walia <[email-masked]>
To: philipines <[email-masked]>
Date: Tue, 26 May 2015 23:12:30 +0530 (IST)

Further to email below 

A ticket in HFLsupport.com needs to be created only if you have to email customer directly (Not to raise a new ticket for Deb). 
HFLSupport.com is to be used purely for customer interaction and Webmail for internal communication. 

From: "Akhil P Walia" <[email-masked]> 
To: "philipines" <[email-masked]> 
Sent: Tuesday, May 26, 2015 11:10:18 PM 
Subject: HFL escalation prcoess change 

Hi All, 

To coordinate with HFL internally on followups, statuses and issues/escalations, use the Webmail instead of creating new ticket for Deb or using Jotform. 

http://webmail.hflsupport.com/ 

U: akhil 

P: Akh2121Wal 

To: [email-masked] 

Cc: [email-masked] (always), [email-masked] (urgent cases)