Subject: Re: DHL In-transit Service Failure
From: Gelna Genosolango <[email-masked]>
To: subir <[email-masked]>
Date: Thu, 21 May 2015 03:09:43 +0530 (IST)

LTK1221603959316X 
AWB- 1677829473 
Shipment method: Express 
Suite number 0523-3623 

Shipment was shipped to a wrong address hence causing delay for the shipment to arrive in cs address. It was just routed to correct destination yesterday 20th of May. 
Pls advise if we can file a claim for this shipment. 

Regards, 
Gelna 

From: "subir" <[email-masked]> 
To: "pankaj" <[email-masked]>, "Mouna BouAbdallah" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "ritika" <[email-masked]>, "chetan lanwani" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "anku" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "ahmed" <[email-masked]>, "kartik" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "sumit" <[email-masked]>, "amandeep" <[email-masked]>, "sanjay" <[email-masked]>, "vivian" <[email-masked]>, "gelna" <[email-masked]>, "subir" <[email-masked]>, "Akhil P. Walia" <[email-masked]> 
Sent: Sunday, May 3, 2015 5:33:21 PM 
Subject: DHL In-transit Service Failure 

Dear All, 

DHLs in-transit complete servie failure is claimable. 

Examples- 

- Late deliveries exceeding standard time lines. Please note all shipments are sent as standard, so you must allow minum 1 week for delivery ( Don't tell customer about Standard shipping only ) 

- Others, like DHL causing excessive inconvenience to Cx due to their service failure. 

@Gelna - You just need to select 'Others' in claim form and provide other details to claim as such. Rest of the procedure remains the same. Let me know if you need further clarification on this. 

Rest of the team can escalate such exceptional cases to L2, who will decide next course of action, basically to judge whether to proceed with claim or not. 

Regards Subir