Subject: Re: Email
From: Subir Chakma <[email-masked]>
To: "Sanjay Dutt" <[email-masked]>
Date: Tue, 19 May 2015 20:47:07 +0530 (IST)

ok, Please call both customers directly and explain them that we have 3 options: 1. They can exchange the package on their own. 2. The receiver can send the package through the Post office and we will refund the expenses,. 3. We can collect the shipment and send it back to the US to reforwarding. 

Please explain that since they are in the country unfortunately we cant arrange any collection to be delivered again in Germany. APologies. 

Please call first the owner of the package and see what he says. 
[8:44:49 PM] Julia: Ideally we would like them to meet, but dopnt tell them that =P 
[8:45:02 PM] Julia: we will give them discounts for the next shipment order. 

From: "Sanjay Dutt" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Sent: Tuesday, 19 May, 2015 19:14:58 
Subject: Email 

0817-2737 LTK1221603951406X shipment received by this which actually belongs to 0715-5817 LTK1221603951382X 

Regards' 
Sanjay