Subject: LTK1221603921465X LTK1221603932822X
From: Sameek Chakraborty <[email-masked]>
To: subir chakma <[email-masked]>
Date: Mon, 18 May 2015 20:46:58 +0530 (IST)

Dear sir, 
LTK1221603921465X : I handled that call for the first time even before reading the procedures. That is why I oblivious about the proper methods. However I will keep that in mind so that it never happens again. 
LTK1221603932822X : In this case I just copied the canned answer. However from the next time onwards I will not ask for the details which have already been provided by cx. I sincerely apologize for the mistake. 

Regards, 
Sameek Chakraborty.