Subject: Re: Borderlinx Feedback- imp
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Anku Saini" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Pritish Nandi <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>
Date: Mon, 18 May 2015 17:55:12 +0530 (IST)

I AM STILL WAITING FOR A RESPONSES FROM THE BELOW AGENTS WITH EXPLANATIONS. DON'T IGNORE ME PLEASE 

1. Sameek 
2. Ritika 
3. Kartik 
4. Iftekhar 

From: "Subir Chakma" <[email-masked]> 
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Anku Saini" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]> 
Sent: Sunday, 17 May, 2015 14:09:53 
Subject: Borderlinx Feedback- imp 

Dear all, 

Some feedback tickets. Everyone must go through the feedback to understand how I want things to be done. 

Those named in the feedback- Get back to me with your replies and reasons 

LTK1221603921465X - Sameek : Call ticket. Where is your call summary? Please tell me the reason for not following the procedure. 

LTK1221603932822X - Sameek: missing shipment. Cx already provided Tracking no, you can figure out courier which is UPS, and delivery date. All you needed was item description and merchant name. 

Your email should have been more practical like- We have received the shipping details of your missing shipment. We will be happy to investigate and locate it as soon as possible. Additionally, please provide the seller name and item description. We will do our best to locate and update your shipment. We sincerely regret the inconvenience caused. 

You have simply sent the standard response, asking same details Cx already provided. Completely robotic response. 

LTK1221603918930X - Ritika: The response to customer failed delivery due to wrong email address. Had the agent rechecked a little, the correct email is obvious. It is @alexseeds.com instead of @alexseeds.cok. 

LTK1221603923549X - Ritika: Not addressed with customer name. Payment email addres for return fee is wrong. Simply copy pasted without verifying. 

LTK1221603923526X - Ritika: Did not specify in her email which shipment is held at customs. Did not CC Katerina which is mandatory in all emails to DHL. 

LTK1221603842339X - Ritika: First response email is wrong - 'Please be advised that we do not ship lose batteries.' 
Second email, she simply informed we can split and ship. Did not explain the reason why we need to split, or why it was considered PG this time around, did not apologize for wrong information given in earlier email. Plus, did not ask the customer what he needs to do now. Lacking basic customer service in the emails. 

LTK1221603926643X - Kartik: Again the standard template pushed to customer. Can't be be more humane? 
Cx has shared item link, confirmed merchant, anyhow, its obvious. You just needed tracking number and courier name. Give a human touch to your emails please. 
Also, this email never went through due to bad email address. @hotmail.col instead of @hotmail.com. Had you rechecked, paid a little attention its again very obvious. 

LTK1221603940520X, LTK1221603940704X- Iftekhar: You kept this Pending internal. Where is your case summary? 

LTK1221603927264X - Iftekhar: There is a long emal from customer and instead of replying simply released as Pending internal. Why?