Subject: BX Feedback - LTK1221603943701X, LTK1221603944988X
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Anku Saini" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Pritish Nandi <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>
Date: Mon, 18 May 2015 16:50:02 +0530 (IST)

Dear All, 

Both the below chats should have been handled better. Asking the customer to switch browser is the last thing we should do. Our website is built to be supported in all major browsers. Want all such issues to be handled more promptly and correctly in future. 

I sent emails to both the Cxs as they were not happy with the service received. 

Procedure you should have followed in below chat- 

Go to the website, click open the registration and give it to Cx. Ask him to try from it. 
- If he is able to open the page, well and good. 
- If not, advise him to delete cookies and cache. 

Even after above troubleshooting, Cx is not able to open the website you could have asked for screenshot of error and version of browser he is using. Escalate to IT. 

Meantime, you can then advise while you investigate further, see if he is open to try on another browser. 

Apologies for the inconvenience caused. 

Procedure you should have followed in below chat- 

- Confirm the registered email address and check in CS under 'Not yet registered'. 
- If the email is listed there, it means registration is successful, but Cx for some reason did not receive the link. 
- Send the confirmation link again to the Cx from the option given there. Cx should normally get it immediately. 
- If the confirmation link is not in Inbox, advise to check in spam/junk folder. 

Incase, the registraton is not successful, you can also do it from your end on Cx behalf. You can assign any password and advse Cx to change it after login.