Subject: BLX Basic procedures- reminders
From: Subir Chakma <[email-masked]>
To: "Ahmed Mohd" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Anku Saini" <[email-masked]>, "Chetan Lalwani" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "iftekhar Ahmed" <[email-masked]>, "Kartik p . rao" <[email-masked]>, "Mouna bouabdallah" <[email-masked]>, "Pankaj Sharma" <[email-masked]>, Pritish Nandi <[email-masked]>, "Ritesh Rana" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "Sameek Chakraborty" <[email-masked]>, "Sanjay Dutt" <[email-masked]>
Date: Sun, 17 May 2015 15:45:46 +0530 (IST)

Reminders- 

DHL Issues- 
Keep it pending internal with 2 days timeline. 
If no response send another reminder with 2 days timeline. 

If still no response, escalate to L2 immediately at end of 4 days. You should not keep tickets beyond 4 days on DHL time sensitive cases. 

Assigning tickets 'To Me'- 
Many agents still not following procedure of releasing tickets as 'To Me'. Final and last reminder to all to follow the procedure strictly. 

Daily shift status 'Screen shots' 
Many agents continue to skip sending screeshots at end of shift. This will have a negative marking on your performance for non-compliance.