Subject: Daily report GT 14/05/2015
From: Mouna bouabdallah <[email-masked]>
To: subir <[email-masked]>
Date: Fri, 15 May 2015 19:29:53 +0530 (IST)

Dear Subir, 

Total chat of yesterday is : 65 chats of which 8 came from 10 pm to 4:37 am. 

Agent using name Ken doing good, was on time to reply the customer. 
Use of the canne responses is very well. 

8 chats done by Ken 
The rest by Mouna/Steve and Malak. 

Steves chats, I'm taking care of it whenever he is on chat I keep on checking , he is doing well now hardly needs assistance. 

Regards, 
Mouna.