Subject: Guarantee Tickets Chats Review
From: Subir Chakma <[email-masked]>
To: "Kartik P. Rao" <[email-masked]>, mouna <[email-masked]>, Ritesh Rana <[email-masked]>, Subir Chakma <[email-masked]>, chetan lanwani <[email-masked]>, Amandeep Jangra <[email-masked]>
Date: Thu, 14 May 2015 22:09:00 +0530 (IST)

Hello, 

Some rules to follow- 

- Do not pick up Israeli chats 
- Ensure all other chats are attended on priority and quickly, including all foreign language chats. 
- Use the in-built translator to chat in foreign languages, and write your sentences as simple as you can afford. Do let yourself lost in translation. 
- Quick response is needed. Never abandon a customer in middle of a conversation. Badly handled is GIL-chat time : 11:04 PM / Israel. Customer left a review as " very bad service. took long time to answer and then no answer all" 

Customer was kept on hold to check, then the agent left the chat, then again joined the chat after 1 min. Till Ziv jumped in to save the situation. 

- Ensure your language is professional and customer friendly. Client keep an watch on our chats quality and any feedback will be detrimental. 

- Visitor numbers : #96106880 / #77573664. Don't chase the customer please. They doesn't know that agents can see when they come or go offline. No need to "Welcome back" them and will only complicate the chat. 

- Sentence is not clear in below chat. Be alert on what and how you write. It must be simple and meaningful. 

Visitor 58759973 has joined. 
Visitor 58759973 
5:11 AM 
how do i know where the juventus fans side seating will it be? 
5:11 AM 
Malak @ Guarantee Tickets has joined. 
Malak @ Guarantee Tickets 
5:11 AM 
Hi 
I am sorry we would not know about the seating arrangement. 
Malak @ Guarantee Tickets 
5:12 AM 
You can check that on the league website. 
Visitor 58759973 
5:12 AM 
you mean on uefa.com ? 
Malak @ Guarantee Tickets 
5:13 AM 
You can who ever is selling the tickets for the match officially. 
They might have the seating layout on webiste. 
5:14 AM 
Visitor 58759973 has left. 

- Abndon Chat 7 

l10:13pm / 10:11pm /10:16pm /10:19pm /10:20pm / 10:25 pm / 10:39 Pm 

- Over all, quality of chats is fine. Be prompt with your responses.