Subject: Re: IBD Zimbra group email addresses for non-dedicated agents
From: parveen kumar <[email-masked]>
To: "Akhil P. Walia" <[email-masked]>
Cc: subir chakma <[email-masked]>, ramananda <[email-masked]>, Devendra Madan <[email-masked]>, [email-masked], Pritish Nandi <[email-masked]>
Date: Thu, 14 May 2015 18:18:07 +0530 (IST)

Dear sir, 

Email groups has been created and members also added. 

thanks 
parveen 

From: "Akhil P. Walia" <[email-masked]> 
To: "parveen kumar" <[email-masked]> 
Cc: "subir chakma" <[email-masked]>, "ramananda" <[email-masked]>, "Devendra Madan" <[email-masked]>, [email-masked], "Pritish Nandi" <[email-masked]> 
Sent: Thursday, May 14, 2015 3:44:28 AM 
Subject: IBD Zimbra group email addresses for non-dedicated agents 

Hi Parveen, 

Please create following email groups in Zimbra and add people mentioned below in those groups. 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 
[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

[email-masked] - Devendra, Mayank, Subir, Rama, Pritish, Akhil, Deeksha 

@Sups: 

-Susan will be sending 4 login IDs for Zopim/Zendesk on above 4 email addresses to be used by non-dedicated agents on Inbox. 

-Binod, Surajit and Sona will get their own logins with their Zimbra email as they have been officially designated as dedicated agents. 

-Which ever shared agent will any of the above common logins will need to change his/her Display name each time in Zopim before taking chats else will be difficult to track who did what. 

- If agent will have issue in logging-in and password needs to be reset etc. one of the above people in group who will be in shift can get it in their email and then share with agent. 

- Right now firewall is blocked to receive emails directly from Zopim/Zendesk. 

Regards 

Akhil