From: Subir Chakma <[email-masked]>
Date: Thu, 5 Jun 2014 20:44:23 +0530 (IST)

Browser : If the Cx is having problem in using Shopping Assistant etc... please ensure you assist them by using the same browser as the Cx. If you are using a certain browser and Cx a different one, your instructions to download, bookmarks etc... will not be convenient for Cx. 

So use same browser. 

Regards 
Subir