From: Subir Chakma <[email-masked]>
Date: Tue, 3 Jun 2014 17:42:02 +0530 (IST)

Subject: US Ops Quality - India Customs Requirements 

May 28, 2014 
INDIA CUSTOMS REQUIREMENTS 
Please cascade down to your teams 
All WPX shipments received into IN need the Consignee’s Know Your Customer (KYC) documents (Government recognized identify and address proof) to be presented to Customs for shipment clearance.  Import clearance cannot start unless Consignee’s KYC documents and Authorization Letter (POA) are uploaded in www.dhlindia-kyc.com .  Please refer to the attached India deck that will provide you more clarity on the requirements. Also attached please find March US outbound top accounts. 
For Individuals 
Consignee must provide two of the following KYC Documents: Passport / Voter ID / Driving License / PAN (Permanent Account Number) and Authorization Letter (POA). 
For Companies 
Company’s IEC (Import & Export Certificate), KYC (Know Your Customer) Documents and Authorization Letter (POA). 
1.  For IMP shipments into India (India Billed customers), no change in pickup process required.  Above KYC & POA documents will be managed by India team. 
2.  For rest of the shipments (Billed in the country of pickup), shippers should inform their consignees to upload POA & KYC documents in www.dhlindia-kyc.com . 
3.  It is mandatory for origins to mention consignee’s Email ID or Cellphone Number on the AWB in the field ‘Phone / Fax or Email’ (field under serial no. 3 of paper AWB or suitable field of eCom tool).  

Failure to adhere to above requirements will result in clearance delays and shipment getting abandoned as per Global SOP. 
ACTION : 
Commercial teams needs to educate their customers on India Customs requirements. Our competitors will be required to follow these requirements as well.   
 Please refer to the following links for updates on KYC & POA: 
DHL IN Website – Important Information 	
http://www.dhl.co.in/en/important_information/040314.html 

Online KYC Submission Portal – For Consignees 	
www.dhlindia-kyc.com 

For any further enquiry, please write to Info India (DHL IN) via [email-masked] . 

Regards 
Subir 

Regards 
Subir