Subject: Re: Concierge order
From: subir chakma <[email-masked]>
To: gelna <[email-masked]>
Date: Sun, 3 May 2015 11:29:42 +0530 (IST)

Replied, watch out for their response. 

----- Original Message ----- 
From: "gelna" <[email-masked]> 
To: "subir" <[email-masked]> 
Sent: Friday, May 1, 2015 11:27:32 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: Concierge order 

Please find below the reply from merchant to your email: 

Dear Melaney, 

Thank you again for your order.  Thank you also for your communication expressing your concerns about the order authorization information we asked you to provide.  We understand your concern. 

Please let us explain the reasons for our request.  Our credit card processing service indicated that the billing information as entered into our online ordering system didn’t match the billing information on file with the credit card company.  Therefore, we wish to confirm that we are conducting business with the authorized card holder, and that we do have the correct billing information.  We then use the information to contact the bank sponsoring the card, and verify the details with their merchant service dept. 

Otherwise, we would accept a paper cheque money order made out in US Dollars and sent to us in the mail as payment for this order. 

We thank you in advance for your understanding and cooperation in this matter, and look forward to your response.  Please let me know if you have questions or I can be of any further assistance. 

Thank you, 
******************************** 
----- Original Message ----- 
From: "gelna" <[email-masked]> 
To: "subir" <[email-masked]> 
Sent: Thursday, April 30, 2015 7:41:07 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Concierge order 

Order number        116497 
Suite number        0727-3496 

Please read the email from merchant Entertainment Earth Order 6533300. They are asking me to fill up the Cardholders details along with Melaney's Signature in the form. 

Regards, 
Gelna