Subject: LTK1221603639079X - Proper designation
From: subir chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Date: Wed, 29 Apr 2015 21:43:46 +0530 (IST)

Hello Sanjay- 

All your emails on L2 must be addressed from 'Senior Customer Service Representative' 

This is important as the customers were already informed that issue has been escalated, whcih means a senior will be attending to them. 

Another email from normal support member will frustrate them.