Subject: L2 handling
From: subir chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>
Date: Mon, 27 Apr 2015 22:04:28 +0530 (IST)

All tickets must be attended and replied same day- no exceptions. 

Any problem ticket, come and discuss with me once I am into shift. Don't just leave with an email on zimbra. 

As emailed, tickets to L2 are already sensitive, so you must be exceeding prompt and effective in order to pacify the customers. 

Don't take more then 15 mins break before 1pm. 

LTK1221603619936X - Ticket pending since April 23rd. Why? 

LTK1221603412336X - Last activity on April 24th.