Subject: BX Feedback - LTK1221603648798X
From: subir chakma <[email-masked]>
To: Ritika Yadav <[email-masked]>
Date: Thu, 23 Apr 2015 21:05:45 +0530 (IST)

The approach is wrong here. You just cannot push the website links to customers when they ask you a question. 

You need to  explain to the customer first before sharing the website link for additional details (if needed) 

rolando: ok. how can i consolidate my packages then? 
Ritika: Please follow this link - http://www.borderlinx.com/en/pages/faq/consolidate-packages 
Ritika: And also this one http://www.borderlinx.com/en/pages/faq/consolidate-into-one-package 
rolando: if you will just send me links, it's not helpful 
Ritika: We do not consolidate packages into one box. We ship the packages as they arrive from the merchant. All goods are shipped as individual boxes. 
rolando: now i have 2 items, how can i do the consolidation? 
rolando: i understand that you will not put it on a single box 
rolando: how can i consolidate my items then? 
Ritika: Please login to your account and when you are ready to release the shipments. Please check boxes for both shipments so that it will be send together under one DHL tracking number. This is the process of Consolidation. 
rolando: ok got it.