Subject: Re: BX Feedback - LTK1221603633804X
From: subir chakma <[email-masked]>
To: Mohd Ahmed <[email-masked]>
Date: Tue, 21 Apr 2015 17:24:53 +0530 (IST)

Additionally, when you replied to Cx again on April 21, 2015, had you checked history, you would have found a duplicate ticket going on for same Cx. LTK1221603633851X 

Everyday, I tell you guys to check history, but how does it bother you all. 

----- Original Message ----- 
From: "subir chakma" <[email-masked]> 
To: "Mohd Ahmed" <[email-masked]> 
Sent: Tuesday, April 21, 2015 5:17:36 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: BX Feedback - LTK1221603633804X 

Reference number: LTK1221603633804X Please use this ticket number in any correspondence with us. 

Dear Alan, 

Welcome to Borderlinx. 

"Thank you for your email.  Kindly be informed that we have forwarded a request to our warehouse to remove the shipment under the tracking number 42045424927489999829 from your account.  We will notify  within 1-2 business days once it's done." - Response to question no. 1 

"As for the price of the shipments which you want us to amend the value, we request you to send us the original invoice, so that we can correct the value as per it." - Clear and acceptable invoices were provided for value correction. You did not bother to check them, not once but twice.. 

Addiitionally, you did not bother to answer the resolution to incorrect description. 

Your email is incomplete, over looked the invoices that Cx already sent, unnecessary email sent, and furstrated the customer. 

If we could be of any further assistance, please do not hesitate to contact us. 

Best Regards, 

Mohammad Ahmed 

Borderlinx Support 

Please use this link to rate the response you received in this email: https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK1221603633804X 

----------------------- 

Please find attached the receipts for goods in my USA Suite 

    1. 1st item ("1/nothing" - this was an item sent to my Borderlinx suite, but the item was missing, ie. it was an empty box only.  The issue is resolved therefore please delete the item from my suite. 
    2. "1/Neiko 30 piece screw extractor left hand cobalt bolt drill bit" actually cost US$13.45 (not US$38.98 as you have misreported) 
    3. "1/auto belt" should read "1/Assorted Classic Car Parts " and the actual cost was US$491 as you have stated 
    4. "1/big backyaed play center" should read " 1/Class Car Soft Top Roof Frame " and the actual cost was US$695 (not US$425 as you have misreported) 

Kindly change the items ASAP so that I can arrange them to be shipped - please confirm by return email when done 

Thanks 

Alan 

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