Subject: Ticket left unattended
From: subir chakma <[email-masked]>
To: Sumit Gogia <[email-masked]>
Date: Sat, 18 Apr 2015 18:54:12 +0530 (IST)

Sumit- Can you explain this tickets being left unattended. It causes delay in response. 

LTK1221603606990X - Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred. 

LTK1221603607321X - Ticket was re-entered to the 'BX-EN-L1' queue by the system because a time-out occurred.