Subject: Re: BX Online & Login Hours + CSATs
From: subir chakma <[email-masked]>
To: vivian <[email-masked]>
Date: Tue, 7 Apr 2015 14:02:11 +0530 (IST)

Vivian - Alongside your name it is stated 7hrs online time & 8hrs login time. 

Login time is the hours you are suppose to work for the company. 

7hrs online time is when you will do chats/email. Additional 1hr is for your allowed break. 

----- Original Message ----- 
From: "vivian" <[email-masked]> 
To: "subir chakma" <[email-masked]> 
Sent: Tuesday, April 7, 2015 7:06:35 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: BX Online & Login Hours + CSATs 

Hi sir,sorry to see your feedback. But I work for 8 hours one business day,it is not possible for me to make the online time upto 8 hours. 
----- 原始邮件 ----- 
发件人: "subir chakma" <[email-masked]> 
收件人: "Mouna BouAbdallah" <[email-masked]>, "sameek chakraborty" <[email-masked]>, "Ritika Yadav" <[email-masked]>, "chetan lanwani" <[email-masked]>, "Ritesh Rana" <[email-masked]>, "anku saini" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "iftekhar" <[email-masked]>, "Mohd Ahmed" <[email-masked]>, "Kartik P. Rao" <[email-masked]>, "Iftekhar Ahmed" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
发送时间: 2015年 4 月 05日, 星期日 下午 1:06:49 GMT +08:00 北京/重庆/香港/乌鲁木齐 
主题: BX Online & Login Hours + CSATs 

Hello, 

Below agents still got things to work on: 

Agents who did NOT achieve 8hrs online & 9hrs login time- 

1. Amandeep 

2. Vivian (7hrs online & 8hrs login time) 

3. Sumit 

4. Ritika 

5. Anku 

6. Sameek 

7. Sanjay (achieve 9 hrs login time) 

Agents who achieved the targets- 

1. Mohamed 

2. Chetan 

3. Ritesh 

4. Kartik 

Report for 3rd April, 2015 

        Agent         Time Online         Login Time 
        Akhil Walia         0:00:00         9:13:19 
        Amandeep Jangra         7:51:18         8:49:40 
        Gelna                  
        Kaeiara                  
        Sanjay Dutt         0:26:44         8:48:05 
        Subir Chakma         0:00:00         10:26:43 
        Vivian Guo         6:52:23         7:49:35 
        Sumit Gogia         7:52:13         8:52:57 
        Ahmed Iftekhar                  
        Kartik Rao         8:08:08         8:59:09 
        Mohd Ahmed         8:10:19         9:04:01 
        Pritish Nandi                  
        Anku Saini         7:38:20         8:20:14 
        Chetan Lanwani         8:19:17         9:02:04 
        Ritesh Rana         8:13:42         9:01:40 
        Ritika Yadav         7:41:30         8:38:09 
        Sameek Chakraborty         6:16:38         8:47:40 
        Mouna BouAbdallah                  
        Saurov Datta                  

         
        2nd April         3rd April 
        Operator         YES         NO         CSAT%         YES         NO         CSAT% 
        Akhil Walia                                                  
        Subir Chakma                                                  
        Sanjay                                                  
        Gelna         1         0         100%                          
        Kaeiara         1         1         50%                          
        Vivian         4         0         100%                          
        Amandeep         1         0         100%         4         0         100% 
        Sumit Gogia         2         0         100%         5         2         71% 
        Ahmed Iftekhar         0         1         0%                          
        Kartik Rao         2         0         100%         3         0         100% 
        Mohd Ahmed         2         1         67%         3         0         100% 
        Pritish Nandi                                                  
        Anku Saini                                 5         0         100% 
        Ritesh Rana         3         0         100%         3         0         100% 
        Chetan Lanwani         4         1         80%                          
        Sameek Chakraborty         1         0         100%         2         0         100% 
        Ritika Yadav                                 1         0         100% 
        Mouna BouAbdallah         1         0         100%                          
        Total         22         4         85%         26         2         93%